Privacy Policy

Last updated: May 3, 2026

1. Introduction & Identity of the Controller

Snow Sand Enterprises, LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our mobile applications, websites, and related services (collectively, the "Services").

Data Controller: Snow Sand Enterprises, LLC, United States.
Contact: support@snowsand.io

2. What Data We Collect

We may collect the following categories of personal data:

• Account Information: Name, email address, and password when you create an account.
• Device Information: Device model, operating system, unique device identifiers, and mobile network information.
• Usage Analytics: Information about how you interact with our Services, including pages viewed, features used, crash reports, and performance data.
• In-App Content: Data you create within the app, such as property listings, bookings, guest information, and financial records.
• Communications: Information you provide when you contact us for support.

3. Why We Collect It

We process your personal data for the following purposes:

• Provide the Service: To operate, maintain, and deliver the features of our applications.
• Improve the App: To understand usage patterns, diagnose technical issues, and enhance user experience.
• Security: To detect, prevent, and respond to fraud, abuse, or security incidents.
• Legal Obligations: To comply with applicable laws, regulations, and legal processes.
• Communications: To send service-related notifications, updates, and support responses.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data on the following legal bases under the General Data Protection Regulation (GDPR):

• Contract Performance (Art. 6(1)(b)): Processing necessary to provide the Services you have requested, including account creation, booking management, and customer support.
• Legitimate Interests (Art. 6(1)(f)): Processing necessary for our legitimate interests, such as improving our Services, preventing fraud, and ensuring security — provided these interests are not overridden by your rights.
• Consent (Art. 6(1)(a)): Where required, we will obtain your explicit consent before processing (e.g., for marketing communications or non-essential analytics). You may withdraw consent at any time.
• Legal Obligation (Art. 6(1)(c)): Processing necessary to comply with legal requirements.

5. Data Sharing

We do not sell your personal data. We may share data with:

• Service Providers: Trusted third parties who assist in operating our Services (e.g., AWS for cloud hosting, analytics providers). These providers are contractually obligated to protect your data.
• Legal Requirements: When required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Snow Sand Enterprises, LLC, our users, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Services. When you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., fraud prevention, legal obligations).

7. Your Rights (GDPR)

If you are located in the EEA, United Kingdom, or Switzerland, you have the following rights under the GDPR:

• Right of Access (Art. 15): Request a copy of the personal data we hold about you.
• Right to Rectification (Art. 16): Request correction of inaccurate or incomplete data.
• Right to Erasure (Art. 17): Request deletion of your personal data ("right to be forgotten").
• Right to Data Portability (Art. 20): Request your data in a structured, commonly used, machine-readable format.
• Right to Object (Art. 21): Object to processing based on legitimate interests or for direct marketing.
• Right to Restriction (Art. 18): Request restriction of processing under certain circumstances.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting prior processing.
• Right to Lodge a Complaint (Art. 77): You have the right to lodge a complaint with a supervisory authority in the EU/EEA member state of your habitual residence, place of work, or place of the alleged infringement.

To exercise any of these rights, please contact us at support@snowsand.io. We will respond within 30 days.

8. International Data Transfers

Your personal data may be transferred to and processed in the United States, where our servers and operations are located. If you are located in the EEA, we ensure that appropriate transfer mechanisms are in place (such as Standard Contractual Clauses approved by the European Commission) to protect your data in accordance with GDPR requirements.

9. Children's Privacy

Our Services are not directed at children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete it promptly. If you believe a child has provided us with personal data, please contact us at support@snowsand.io.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes at least 30 days before they take effect by posting a notice within our applications or sending you an email. The "Last updated" date at the top reflects the most recent revision.

11. Contact & Data Protection

If you have questions about this Privacy Policy, your personal data, or wish to exercise your data protection rights, please contact us:

Snow Sand Enterprises, LLC
1101 La Salle Street, Wayzata, MN 55391
Email: support@snowsand.io
Phone: 1 (800) 917-3462